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Enhanced Security Notification

On June 25th, the bank will be disabling the Transport Layer Security (TLS) protocol 1.0 and 1.1 on our web applications. Transport Layer Security (TLS) is a protocol that ensures that a connection to a remote endpoint is securely encrypted in order to provide privacy and data integrity. The banks web applications and application programming interface (API) connections use TLS as a key component of our security. TLS 1.2 is the most current version and is considered to be the most secure. TLS 1.0 and 1.1 are earlier, now less secure versions. This change will affect our web applications such as Retail and Business Internet Banking.

As we enhance our security to align with industry requirements, you will need to verify if your operating systems (OS)  or browsers support TLS 1.2 and upgrade if necessary. If you do not have a compatible OS version or browser after we disable the old versions, you will get a connection error when attempting to access our online banking applications.

Mobile Banking Users

Mobile banking users who are on older OS versions that do not support TLS v1.2, will need to upgrade their mobile OS version to be able to connect to Mobiliti through a TLS v1.2 connection. Mobile users who do not have a compatible OS version will get a connection error when attempting to access the Mobiliti platform.

If issues are encountered, Mobiliti users should be advised to upgrade their OS version to compatible versions as noted below:

Users with devices on Android KitKat (Level 20) and above will be able to connect to Mobiliti.
Users with devices on iOS 8 and above will be able to connect to Mobiliti.

TLS Preparations

To prepare for this change, you will need to ensure that you are using operating systems and browsers that support TLS 1.2. Below is a basic TLS 1.2 compatibility chart.  Please contact the bank if you have any questions.

Operating System

Microsoft Windows Server 2008 R2 or higher

Compatible by default

Microsoft Windows Server 2008 R2 or lower

Not compatible with TLS 1.2

Microsoft Windows 7, 8.0, 8.1 and 10

Compatible by default

Microsoft XP/Vista and below

Not compatible with TLS 1.2

 

Browser System

Microsoft Edge

Compatible by default

Microsoft IE Desktop and mobile version 11

Compatible by default

Microsoft IE Desktop  version 9 and 10

Capable when run in Windows 7 or newer, but not enabled by default

Firefox 27 and higher

Compatible by default

Google Chrome 38 and higher

Compatible by default

Mobile Safari versions 5 and higher

Compatible by default